1. What this covers

This policy covers purchases of Haoya digital services, including Chat plans and API credit where offered. There are no physical goods to return. Free trials, gifts and promotional credits are not cash payments; any special conditions must be disclosed with the offer.

2. Refund eligibility

Refund requests must be submitted within 14 days of the relevant purchase.

Unused paid services or unused API credit may be eligible for a refund at our discretion. Services, plans or credit that have already been used or consumed are generally non-refundable, except where required by applicable law.

If a plan or credit has been partially used, any approved refund may be reduced to reflect the value already consumed.

Verified duplicate charges, billing errors, or failure to deliver the purchased service may be corrected or refunded as appropriate.

Free trials, promotional credits, bonus credits, gifts and other non-cash entitlements are not refundable or redeemable for cash.

Any payment processing fees, currency conversion costs, bank charges or other third-party fees may be non-refundable where they are not returned to us by the payment provider.

Mandatory statutory rights are unaffected.

3. How to request help

Contact support@haoya.ai with the account email, order number, payment date, amount, currency and a brief explanation. Do not send passwords, API keys, complete card numbers or card security codes. We will check the payment, delivery and usage records.

We aim to provide an initial response within 3 business days.

4. Processing an approved refund

An approved refund is returned through the original payment method where supported. Related credit or plan access is adjusted to reflect the refund. Approved refunds are processed within 7 business days after approval; the time a refund appears also depends on the payment provider and issuing bank. Confirmation will identify the amount and affected order.

5. Cancellation and renewal

Current plans are purchased once and do not automatically renew. To stop buying, simply do not place another order. Leaving an unpaid checkout does not itself create a paid entitlement; check the order status before trying again. After payment, stopping use or deleting an account does not automatically issue a refund; submit a request under the conditions above.

6. Delivery problems and contact

Digital plans and credits are normally delivered immediately after successful payment verification and, in any event, within 24 hours. If a payment is completed but the service or credit is missing, contact support with the order details. Keep your receipt and avoid duplicate payments while the issue is being checked.

Contact

1. 适用范围

本政策适用于好呀开放销售的数字服务，包括 Chat 套餐与 API 余额，不涉及实物退货。免费试用、赠送或活动额度不属于现金付款；特殊使用条件应在相应活动中明确说明。

2. 退款条件

退款申请须在相关购买之日起 14 天内提交。

未使用的付费服务或 API 余额可申请退款，是否批准由我们酌情决定。已经使用或消耗的服务、套餐或余额原则上不予退款，但适用法律另有要求的除外。

如果套餐或余额已被部分使用，获批退款金额可能会扣除已消耗部分的价值。

经核实的重复扣费、计费错误或未交付所购服务的问题，可按情况更正或退款。

免费试用、活动额度、奖励额度、礼品及其他非现金权益不可退款或兑换现金。

对于支付服务商未向我们退还的支付处理费、货币兑换费用、银行费用或其他第三方费用，可能不予退还。

消费者的强制性法定权利不受影响。

3. 如何申请

请联系 support@haoya.ai，提供账号邮箱、订单号、付款日期、金额、币种及问题说明。请勿发送密码、API 密钥、完整银行卡号或卡片安全码。处理时会核对支付、交付和用量记录。

我们争取在 3 个工作日内提供首次答复。

4. 获批退款的处理

获批后，在支付方式支持的情况下按原支付渠道退回，并相应调整关联余额或套餐权益。获批退款将在批准后 7 个工作日内处理；实际到账时间还取决于支付服务商及发卡行。确认信息将说明退款金额及对应订单。

5. 取消与续费

当前套餐为单次购买，不自动续费；不再下单即可停止后续购买。离开未付款的收银台不会直接产生已付费权益，再次支付前请先核对订单状态。付款后，停止使用或注销账号不会自动退款，请按上述条件单独提出申请。

6. 交付异常与联系

数字套餐和余额通常会在付款成功核实后立即发放，且最迟在核实后 24 小时内交付。若支付完成但套餐或余额未到账，请携订单信息联系客服。处理期间请保留付款凭证，避免重复支付。

联系方式